Week 2 Part A: Communication Between Business & Consumer
Dating back to the first civilizations, people had ways of interacting with each other through verbal and nonverbal communication. Over the years it became clear that c ommunication is the key to forming successful and meaningful relationships. Through technological advances, we developed a way to connect online and take our communication skills to the next level. This evolution has only helped businesses when it comes to assisting their clients. This has also allowed consumers to feel better connected to businesses. For a business that wants to be better at helping its customers, it has never been easier thanks to social media. Years ago, one would have to stay on hold with a company for lengthy wait times to simply get an answer for a concern. Now, by mentioning a company, customers are able to get quick and direct responses because they are being listened to. Twitter particularly has made it easier for businesses to resolve issues due to the u...
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